FAQ

Questions, answered.

Is my payment secure?

Yes. Payments are handled by a trusted, industry-standard payment processor, and your card details are never stored on our servers.

What happens after I join?

You'll create your Home Roster account and your membership starts right away. Log in any time to see your included services and request one when you're ready.

Can I cancel my membership?

Yes. If you haven't used any services yet, you can cancel within the first 30 days for a full refund. Renewal terms are shown clearly before you pay.

What if I'm not happy with a service?

We stand behind the providers on our roster. If something isn't right, contact us and we'll work with you and the provider to make it right.

What areas do you serve?

We currently serve homeowners throughout King County. We're expanding, so reach out if you're nearby.

Can I give a membership as a gift?

Yes. A Home Roster membership makes a great gift for new homeowners, family, or friends. Contact us and we'll help you set one up.

Are there any hidden fees?

No. The price you see is the price you pay. If a provider recommends extra work beyond your included service, they'll quote it first and you decide.

Can I use a service more than once a year?

Each included service can be used once per membership year. When your membership renews, every service becomes available again.

How do I know providers aren't raising prices to make up for my member benefits?

Our providers agree to charge members the same fair pricing they offer their regular customers. Member discounts are applied to that normal price, never to an inflated one. Our goal is real savings with trusted local businesses.

Still have a question?